How can we help?
Pick a topic below to find answers, or reach our team directly. Format Finder helps creators brainstorm viral content ideas, turn them into finished videos, and analyze how they performed.
Browse by topic
Pick a topic to see step-by-step answers.
Account & sign-in
Logging in, passwords, and your account email.
View answersBilling & subscriptions
Payments, renewals, cancelling, and refunds.
View answersCourses & Learn
Finding courses you purchased, including TTRCC.
View answersUsing Format Finder
Brainstorming ideas, the editor, and analyzing results.
View answersAI features & privacy
AI providers, consent, and your data.
View answersDeleting your account
Removing your account and data.
View answersPopular questions
On the sign-in screen, tap Forgot password? and enter your account email. We'll send you a link to set a new one. If it doesn't arrive in a few minutes, check your spam folder.
In the web app, open Settings → Billing to manage or cancel your subscription. If your access came bundled with a course or through another channel, manage it there. Not sure which? Email us at help@onepeakcreative.com and we'll take care of it.
In the iOS app, go to Settings → Account → Delete Account and confirm. On the web, email us at help@onepeakcreative.com and we'll delete it for you. Either way removes your sign-in, profile, and the uploaded or generated media tied to your account.
Courses are delivered inside Format Finder. Sign in, then open the Learn section in the left sidebar. Each course you have access to is listed there.
Google (Gemini) for generation and analysis, and AssemblyAI for transcription and captions.
You can report AI-generated output or uploaded media from inside the app, or email us at help@onepeakcreative.com and we'll review it.
Send us a message
Fill out the form and we'll reply by email, or write to help@onepeakcreative.com directly.
One Peak Creative Ltd. · Kelowna, British Columbia, Canada