Billing & subscriptions
Questions about your subscription, charges, and cancellations.
How does billing work?
Access is billed as a subscription through the channel where you signed up (our website, or bundled with a course purchase). Subscriptions renew automatically until you cancel.
How do I cancel?
In the web app, open Settings → Billing to manage or cancel your subscription. If your access came bundled with a course or through another channel, manage it there. Not sure which? Email us at help@onepeakcreative.com and we'll take care of it.
Can I get a refund?
If you think you were charged in error, or you're within your plan's money-back window, email us at help@onepeakcreative.com with the date and amount and we'll sort it out. See our Terms of Service for the full billing terms.
I see a charge I don't recognize.
Send us the date, amount, and the descriptor shown on your statement at help@onepeakcreative.com and we'll trace it and explain or correct it.
Didn't find your answer?
Email our team with your account email and a short description of the issue, and we'll help you out. We read and respond to every message.
help@onepeakcreative.com