Format Finder is a subscription service operated by One Peak Creative Ltd. We do not offer a free trial or a money-back guarantee, so we encourage you to review the product details, plans, and pricing carefully before subscribing.
1. Cancellations
You can cancel your subscription at any time from your account settings. Cancellation stops all future charges, and you keep full access to the Service through the end of your current billing period. No partial refunds are provided for unused time within a billing cycle.
2. Refunds
Because a subscription gives you full access to the Service for the period you have paid for, payments are generally non-refundable. We review every request case by case, and we will always make it right where something went wrong on our end, including:
- Billing errors or duplicate charges
- Charges made after you cancelled
- A verified issue on our side that prevented you from using the Service
3. How to Reach Us
Email us at help@onepeakcreative.com or visit our Support page. Include the email address on your account and, if relevant, the date of the charge, and we will take a look.
4. Relationship to Our Terms
This Refund Policy is part of, and works together with, our Terms of Service. If you have any questions about how it applies to your account, contact us before subscribing.